Customer Service Associate - Temporary

Walgreens; Springfield (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking a Customer Service Associate in Springfield, Illinois. This role involves delivering outstanding customer experiences, handling transactions, and maintaining store operations. Ideal candidates are fluent in English and possess strong customer service skills, with prior retail experience preferred.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Handles transactions and customer interactions.
• Maintains store cleanliness and merchandising.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Service Associate

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions, including cash collection, change distribution, voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean, well merchandised, and takes inventory.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional products.
• Assumes web pick-up responsibilities, monitors orders, fills, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior Walgreens experience preferred.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records per local ordinances.

We are an Equal Opportunity Employer, including disability/veterans.

The actual salary depends on various factors. This position remains open until filled. Benefits information is available here.

Salary Range: $15 - $17.50 per hour