Customer Service Associate - Temporary

Walgreens; Franklin (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Customer Service Associate, responsible for delivering a pleasant customer experience through effective engagement and efficient service at the checkout. The ideal candidate will be fluent in English, flexible with hours, and ready to support the team in various retail operations while ensuring customer satisfaction.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes transactions and maintains store appearance.
• Assists with product placement and stock rotation.

Skills

Customer Engagement

Problem Solving

Communication

Job description

Customer Service Associate

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and trade-up or companion items.
• Processes transactions, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays.
• Assists with product placement, stock rotation, and restocking.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional products.
• Handles web order pickups and delivery.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful relationships with coworkers.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior Walgreens experience preferred.

Note: For San Francisco applicants, consideration will be given in accordance with the Fair Chance Ordinance. We are an Equal Opportunity Employer, including for disability and veterans.

The actual compensation depends on various factors, including location, skills, education, and experience. This role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour