Customer Service Associate - Temporary

Walgreens; Palos Heights (IL); On-site; USD 20,664 - 24,108; Part time

Job summary

A leading pharmacy retailer in Palos Heights is seeking a customer service-focused associate. Responsibilities include engaging with customers, maintaining store appearance, and assisting with various transactions. Candidates should be fluent in English and willing to work flexible hours including evenings and weekends, with prior retail experience preferred. This role offers competitive pay and an opportunity to grow within the company.

Qualifications

• Fluency in English is essential.
• Flexibility to work evenings and weekends is required.
• Prior retail experience is preferred.

Responsibilities

• Provide courteous, friendly service to customers.
• Engage customers and assist with products and services.
• Maintain cleanliness of counters and shelves.

Skills

Fluency in reading, writing, and speaking English

Flexible schedule availability

Customer service skills

Job description

Base Pay Range

$15.00/hr - $17.50/hr

Responsibilities

• Provides courteous, friendly, fast, and efficient service.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Models and shares customer‑service best practices with all team members.
• Recommends items for sale, trade‑ups, and companion items.
• Registers sales on assigned cash register and processes voids, returns, refunds, and exchanges.
• Collects cash, distributes change, and manages cash handling procedures.
• Maintains counters and shelves clean and well merchandised, takes inventory, and records merchandise information; checks in and prices merchandise as required.
• Implements asset‑protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and super‑structure displays; completes resets and revisions.
• Assists with food‑item separation, stock rotation using FIFO, and restock checks.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area (digital passport, poster print, creative machine, and promotional photo products).
• Assumes web‑pick‑up responsibilities by monitoring orders and delivering them to customers on arrival.
• Assists with exterior and interior maintenance to ensure a clean, neat, orderly store appearance.
• Complies with all company policies and procedures, maintaining respectful relationships with coworkers.
• Completes special assignments and tasks as assigned.

Training and Development

• Attends training and completes Product and Pharmacy Licensing (PPL) as requested by the manager or designated by corporate.

Qualifications

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Preferred: six months retail experience.
• Preferred: prior experience with Walgreens.

Equal Opportunity Statement

An Equal Opportunity Employer, including disability/veterans. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (applicable to San Francisco, CA applicants).