Customer Service Associate - Temporary

Walgreens; Downers Grove (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens in Downers Grove, IL is seeking a Customer Service/Operations associate to greet customers, assist with products, process purchases at the register, and help maintain store presentation.

You will resolve customer questions and support inventory, promotions, and returns, while following store policies and safeguarding assets. A willingness to work evenings and weekends, fluency in English, and prior retail experience are valued.

Qualifications

• Greet customers and resolve issues to ensure a positive experience.
• Handle cash transactions accurately at the register.
• Maintain clean, well-merchandised counters and shelves.
• Follow store policies and asset protection procedures.

Responsibilities

• Greet customers and offer assistance with products and services.
• Resolve customer questions and ensure a positive experience.
• Provide courteous, fast and efficient service.
• Process purchases, returns, voids, rain checks and exchanges as needed.
• Keep counters and shelves clean, restock, and manage inventory.
• Assist with pick-up orders and in-store fulfillment.
• Maintain store appearance and assist with maintenance tasks.
• Comply with company policies and foster respectful coworker relationships.
• Attend training as requested by management.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Tools

POS system

Store equipment

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This role will remain open until filled.

Salary Range: $15 - $17.5 / Hourly