Customer Service Associate - Temporary

Walgreens; Norfolk (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Associate to engage customers and provide friendly, efficient service. Responsibilities include handling transactions, maintaining inventory, and ensuring compliance with company policies. Ideal candidates should possess retail experience and a willingness to work flexible hours, including evenings and weekends.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure positive experiences.
• Handles transactions, manages inventory, and maintains store cleanliness.

Skills

Customer service

Interpersonal skills

Retail transactions

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records. Assists with pricing and stocking merchandise as directed.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies such as FIFO.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including passport photos, poster prints, and promotional products.
• Manages web order pick-ups, including monitoring, fulfilling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior experience working with Walgreens is a plus.

The following information applies to San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are an Equal Opportunity Employer, including for individuals with disabilities and veterans.

The actual salary offered will depend on factors such as location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits. If the link is not clickable, copy and paste the URL into your browser.

Salary Range: $15 - $17.50 per hour