Customer Service Associate - Temporary

Walgreens; West Medford (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

Walgreens is seeking a Customer Experience Associate to provide exceptional service and maintain store operations. This role requires effective customer interaction, problem-solving skills, and a willingness to work flexible hours in a retail environment. Join a team focused on customer satisfaction and operational excellence.

Benefits

Flexible hours

Training and personal development opportunities

Competitive pay

Qualifications

• Ability to engage customers effectively and resolve issues.
• Fluent in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers by providing assistance and resolving issues.
• Manage transactions, returns, and exchanges efficiently.
• Maintain store cleanliness and proper merchandising.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers by greeting and offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, and efficient service; recommends products and manages transactions, returns, and exchanges.
• Keeps the store clean, merchandised, and well-stocked, and maintains inventory records.
• Implements asset protection procedures and complies with laws on regulated products.
• Constructs and maintains displays, assists with food safety and product placement, and restocks as needed.
• Operates store systems and equipment, provides photo services, and manages web order pickups.
• Maintains store appearance, adheres to policies, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Basic Qualifications

• Fluent in English (reading, writing, speaking), except in Puerto Rico.
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months retail experience preferred.
• Prior Walgreens experience preferred.

This position is open until filled. The role is available in San Francisco, CA, with consideration for qualified applicants with arrest and conviction records per local ordinances. Compensation ranges from $15 to $17.50 per hour. For benefits details, visit jobs.walgreens.com/benefits.