Customer Service Associate - Temporary

Walgreens; King of Prussia (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate to enhance the customer experience through friendly and efficient service. Responsibilities include processing sales, maintaining store appearance, and assisting customers with their needs. Candidates should be fluent in English and willing to work flexible hours. Retail experience is preferred, but not mandatory.

Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Processes sales, handles payments, and manages inventory.
• Maintains store cleanliness and implements asset protection procedures.

Skills

Customer Service

Communication

Attention to Detail

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up and/or companion items.
• Processes sales at the cash register, handles payments, and manages returns, refunds, and exchanges.
• Maintains clean and well-merchandised counters and shelves, takes inventory, and records stock levels.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups.
• Assists with food product placement and stock rotation following safety and quality standards.
• Operates store systems and equipment proficiently.
• Provides photo services, including digital passport photos and promotional photo products.
• Handles web order pickups and delivers orders to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required programs and certifications.

Basic Qualifications

• Fluent in reading, writing, and speaking English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months or more of retail experience preferred.
• Prior experience with Walgreens is a plus.

This role is open until filled. The salary range is $15 - $17.50 per hour. For benefits information, visit jobs.walgreens.com/benefits. Walgreens is an Equal Opportunity Employer, including veterans and individuals with disabilities. The actual compensation depends on various factors including location, skills, and experience.