Customer Service Associate - Temporary

Walgreens; Pennsauken Township (NJ); On-site; USD 30,000 - 35,000; Full time

Job summary

A leading company in retail seeks a Customer Service Representative to provide exceptional service. Responsibilities include assisting customers, processing transactions, and maintaining store appearance. Ideal candidates should be fluent in English and able to work flexible hours, contributing to a positive shopping environment.

Qualifications

• Fluent in reading, writing, and speaking English.
• Will to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers and resolve issues for a positive experience.
• Operate cash register and handle transactions efficiently.
• Maintain store cleanliness and merchandising standards.

Skills

Customer Service

Communication

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion items.
• Operates cash register to process sales, handle cash, and give change. Manages voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food separation and product placement according to policies, including stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior experience working with Walgreens is preferred.

Additional notes regarding San Francisco applicants, equal opportunity employment statement, and compensation details are included.