Customer Service Associate

Farmers Group Inc.; Brittains Corner (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

Farmers Group Inc. is seeking a Customer Service Associate to operate within a claims contact center, assisting customers with their insurance claims. This role includes responsibilities such as explaining the claims process and providing updates on existing claims. Applicants should possess strong communication skills and a high school diploma to meet job requirements. This is a remote work opportunity available for residents in several states including Pennsylvania.

Benefits

401(k)

Medical

Vision

Health Savings and Flexible Spending Accounts

Bonus Opportunity

Qualifications

• Customer service experience preferred.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center.
• Initiate auto and homeowner claims.
• Provide explanations of the claims process.

Skills

Strong verbal communication

Listening skills

Technical aptitude

Education

High School Diploma or equivalent

Job description

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We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check outwww.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok .

Workplace: Remote - Iowa, Ohio, Pennsylvania, Wisconsin ( #LI-Remote )

• Training - 3 weeks, Monday-Friday 7:00am-3:30pm CT
• Department hours - Monday-Friday 7:00am-6:00pm CT
• Pay - $17.76-$20.12/hour, based on applicable experience and geographic location

Job Summary

• The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim.
• Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Experience Requirements

• Customer Service experience preferred.

Education Requirements

• High School Diploma or equivalent required.
• Insurance Adjusters License may be required in states where applicable.

Special Skill Requirement

• Strong verbal communication and listening skills
• Proficient in English written and verbal communication skills
• Assumes personal responsibility for actions
• Possesses flexibility to work in a fast paced, dynamic environment
• Possesses strong technical aptitude including the ability to master multiple windows simultaneously.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

Physical Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): Iowa, Ohio, Pennsylvania, Wisconsin

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email:[e-mail]