Customer Service Associate - Temporary

Walgreens; Fernley (NV); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail is seeking individuals to enhance customer experience and operational efficiency. Responsibilities include engaging with customers, processing transactions, and maintaining store standards. The ideal candidate will demonstrate strong interpersonal skills and a commitment to service excellence, with flexibility in scheduling.

Qualifications

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Provides courteous, friendly, fast, and efficient service at checkout.
• Maintains knowledge of store systems and equipment.

Skills

Customer service

Interpersonal skills

Problem-solving

Job description

The job description is comprehensive and covers various aspects of the role, including customer experience, operations, and training & personal development. It is well-structured with clear headings and detailed bullet points, which enhance readability and engagement. However, it can be improved by consolidating some sections, removing redundant points, and ensuring consistent formatting for better clarity and flow. Additionally, minor language adjustments can make the description more concise and professional.

Below is a refined version that maintains all original information while improving overall presentation and focus:

Customer Experience

• Models and delivers a distinctive and delightful customer experience by engaging with customers and patients, greeting them, and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure satisfaction.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service at checkout, registering sales, collecting cash, and giving change.
• Processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean, merchandised, and organized; manages inventory and records; checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss and ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food safety practices, stock rotation, and product placement per policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional products.
• Handles web pick-up responsibilities, monitoring and fulfilling online orders.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as requested by management or corporate.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.