Customer Service Associate - Temporary

Walgreens; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Customer Service Associate in Columbus, Ohio. The role involves providing exceptional customer service, processing transactions, and maintaining store organization. Candidates should demonstrate strong communication skills and be flexible with work hours. Ideal for individuals with a passion for retail and customer satisfaction.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes transactions, including voids, returns, and exchanges.
• Maintains store cleanliness and compliance with all policies.

Skills

Customer service

Communication

Problem solving

Job description

Customer Service Associate

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal displays.
• Assists with food product placement and stock rotation.
• Operates store systems and equipment effectively.
• Provides photo area services, including digital passport photos and promotional products.
• Handles web order pick-up responsibilities.
• Maintains store cleanliness and appearance.
• Follows all policies and procedures, maintaining respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience with Walgreens preferred.

The position is open until filled. Compensation ranges from $15 to $17.50 per hour. For benefits details, visit jobs.walgreens.com/benefits.