Customer Service Associate - Temporary

Walgreens; Camden (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks enthusiastic individuals for customer service roles in Camden, DE. The position involves engaging with customers, processing transactions, and ensuring a clean and organized store environment. Ideal candidates should be fluent in English and flexible with work hours, with experience in retail preferred.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves their issues to ensure a positive experience.
• Processes payments, handles returns, and maintains cleanliness of the store.
• Completes training sessions and participates in personal development.

Skills

Customer service

Interpersonal communication

Problem solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including passport photos and promotional products.
• Handles web order pick-up responsibilities, including monitoring and delivering orders.
• Ensures the store remains clean and orderly.
• Adheres to company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Previous experience working with Walgreens is a plus.

Note: For San Francisco applicants, we consider qualified candidates with arrest and conviction records per local ordinances.

We are an Equal Opportunity Employer, including for individuals with disabilities and veterans.

The actual salary offered will depend on factors such as location, skills, education, and experience. This position remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour