Customer Service Associate - Temporary

Walgreens; Sun Prairie (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate in Sun Prairie, WI. The role involves engaging customers, handling transactions, and maintaining store standards. Candidates should be fluent in English and willing to work flexible hours, with at least six months of retail experience preferred.

Qualifications

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Engage customers and assist with products and services.
• Handle transactions at the cash register.
• Maintain store cleanliness and appearance.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies such as FIFO.
• Has working knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional photo products.
• Assumes responsibilities for web order pick-up and delivery.
• Maintains store cleanliness and appearance.
• Follows all policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior experience working at Walgreens preferred.

This role is open until filled. The compensation range is $15 - $17.50 per hour. For benefits information, visit jobs.walgreens.com/benefits.