Customer Service Associate - Temporary

Walgreens; Austin (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Associate to enhance the customer experience by providing friendly assistance and efficient service. The role involves engaging with customers, handling transactions, and ensuring the store is well-maintained. Ideal candidates will have strong interpersonal skills and a commitment to customer satisfaction, with flexible availability including evenings and weekends.

Qualifications

• Engages customers by greeting and assisting with products.
• Models customer service best practices to team members.

Responsibilities

• Provides friendly, fast, and efficient service to customers.
• Handles transactions at the cash register.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

Fluency in English

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Builds and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with product placement, stock rotation, and restocking, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional products.
• Handles web order pick-ups, monitors orders, and delivers them to customers.
• Ensures the store remains clean, neat, and orderly.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.