Customer Service Associate - Riverhead Branch

Dime Commercial Bank; Town of Riverhead (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank in Riverhead, NY is seeking a Customer Service Associate for its Riverhead Branch. You will handle routine bank transactions, respond to inquiries, and ensure accurate completion of customer requests. Prior experience as a Universal/Relationship Banker is a plus.

The role is on-site with an hourly wage of $22–$29, depending on skills, training, licenses, and location. A HS diploma and 1 year of retail banking experience are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of retail banking experience required; prior bank roles are a plus.
• Cash-handling experience preferred and accepted.
• Strong problem-solving skills to resolve customer issues and ensure compliance.
• Knowledge of banking regulations and record-keeping practices.

Responsibilities

• Process customer transactions accurately and efficiently (deposits, withdrawals, transfers, money orders, cash advances, cashier's checks, night drop bags).
• Reconcile cash drawer by counting cash and packaging currency/coins.
• Provide full account services to Dime customers.
• Respond to inquiries and recommend suitable Dime products and services.
• Support Branch Manager through in-branch sales and outreach campaigns.
• Report under BSA requirements (CTR, SAR) and internal tracking.
• Perform New Account and File Maintenance reviews for data integrity (SOX 404).
• Maintain current knowledge of banking regulatory requirements.
• Identify opportunities to service clients' lending needs and refer appropriately.
• Make decisions within authority for overdrafts/overrides/signatures where applicable.
• Cross-train on teller and banking platform as needed.

Skills

Strong problem-solving

Attention to detail

Cash-handling experience

Education

High School Diploma or equivalent

Tools

Office software suite

Job description

Job Category: Branch

• Full-Time
• On-site

Locations

Showing 1 location

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Riverhead Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.