Customer Service Associate - Riverhead Branch

Dime Community Bank; Town of Riverhead (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank is hiring a Customer Service Associate at its Riverhead Branch in Long Island. You will ensure accurate completion of customer requests, respond to inquiries, and process routine transactions. Prior experience as a Universal Banker or similar role is a plus.

Responsibilities include handling deposits and withdrawals, reconciling cash drawers, enabling account services, and supporting branch sales efforts while adhering to BSA and regulatory requirements.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and internal tracking reports.
• Perform New Account and File Maintenance reviews for data accuracy and SOX 404 compliance.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for consumer and commercial lending needs and refer accordingly.
• Make decisions within authority (overdrafts, overrides, signature guarantees) when managers are absent.
• Cross-train on teller window and banking platform as required.

Skills

Customer service

Problem solving

Compliance knowledge

PC/IT skills

Education

High School Diploma or equivalent

Job description

Job Category: Branch

• Full-Time
• On-site

Locations

Showing 1 location

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Riverhead Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.