Customer Service Associate – Retail & Donor Support

Evergreen Goodwill of Northwest Washington; Port Orchard (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health plan including medical, dental,

Employer-paid life insurance

Paid vacation and holidays

Employee discounts

Mentorship Program

Career advancement opportunities

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Customer Service Associate for our Retail Operations in Port Orchard, WA. You will greet customers, process transactions, answer questions, and assist donors with a positive, professional demeanor.

The role requires basic tech skills, attention to detail, and a team-oriented attitude. We offer a comprehensive benefits package and a supportive, inclusive workplace.

Qualifications

• Minimum 1 year retail/customer service experience.
• High school graduate or equivalent.
• Ability to work independently without direct supervision.
• Proficient with Microsoft Office.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold and checking bags and packages.
• Answer store phones and make intercom announcements.
• Operate POS system: handle cash, checks and credit card transactions; balance cash drawer.
• Monitor customer service level on all cash registers and call for backup when needed.
• Maintain a clean work environment and uphold safety practices.
• Build and maintain internal and external customer satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Retail experience

Cash handling

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Telephone/communication systems

Job description

Evergreen Goodwill of Northwest Washington is seeking a Customer Service Associate for our Retail Operations in Port Orchard, WA. You will greet customers, process transactions, answer questions, and assist donors with a positive, professional demeanor.

The role requires basic tech skills, attention to detail, and a team-oriented attitude. We offer a comprehensive benefits package and a supportive, inclusive workplace.