Retail Customer Care Specialist — Cashier & Guest Support

Evergreen Goodwill; Edmonds (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

Evergreen Goodwill in Edmonds, WA is seeking a Customer Service Associate to greet customers and donors, resolve issues, and handle cashiering. The role requires courteous service and the ability to operate the POS system with accuracy.

The position supports Retail Operations, reports to the Store Manager, and offers a pay rate of $18.75–$20.96 per hour DOE. A flexible schedule and a focus on safety and teamwork are essential.

Qualifications

• High school diploma or equivalent not required.
• Minimum 1 year retail/customer service experience.
• Ability to work independently without direct supervision.
• Proficient knowledge with Microsoft Office.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold, and checking bags and packages.
• Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.
• Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
• Monitor the level of customer service on all cash registers, calling for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain Lost and Found log, ensuring items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

1 year retail/customer service experience

Tools

POS system

Microsoft Office

Job description

Evergreen Goodwill in Edmonds, WA is seeking a Customer Service Associate to greet customers and donors, resolve issues, and handle cashiering. The role requires courteous service and the ability to operate the POS system with accuracy.

The position supports Retail Operations, reports to the Store Manager, and offers a pay rate of $18.75–$20.96 per hour DOE. A flexible schedule and a focus on safety and teamwork are essential.