Customer Service Associate, Pool & Spa Retail

Jobtailor; Gilbert (AZ); On-site; USD 19,286 - 30,307; Full time

Job summary

Jobtailor in Gilbert, AZ is seeking a pool maintenance associate to support customers, perform water testing, and assist with pool cleaning and maintenance services. The role involves working outdoors, handling pool chemicals, and maintaining a clean store environment.

You will greet customers, assist with product information, and participate in maintenance tasks as directed. Weekend work is required, and prior retail experience is helpful but not mandatory.

Qualifications

• Customer service skills required.
• Strong communication skills, both verbal and written.
• Retail experience is preferred; training provided for pool/water testing.
• Valid Arizona driver’s license with a safe driving record.

Responsibilities

• Keep the store clean and organized, including shelves and displays.
• Greet and assist customers entering the store; provide best experience.
• Perform water testing for customers and report results.
• Answer phones and report stock shortages.
• Clean, service, and chemically treat pools using equipment and chemicals.

Skills

Customer service

Communication

Retail experience

Driver's license

Education

High School Diploma/GED

Job description

Responsibilities

• This position reports directly to the Store Manager and is responsible for keeping the store clean, performing water testing, operating point-of-sale machines, assisting customers to ensure the best experience, and periodically cleaning, servicing, and chemically treating customer pools in accordance with maintenance contracts.
• Greet and assist customers upon entering the store.
• Perform water testing for customers.
• Answer phones and report all stock/supply shortages.
• Ensure store is always clean; straighten and dust shelves, keep displays and counter areas clean.
• Clean, service, and chemically treat pools using assigned pool cleaning equipment, chemicals, and an employer-provided pick-up truck.
• Follow up with customers to secure new maintenance accounts.
• Regularly inspect and maintain pool equipment and systems.
• Follow all safety standards and guidelines when working near and around swimming pools, including handling pool chemicals.
• Other duties, as assigned.

Requirements

• Must be 21 years or older.
• High School Diploma/ GED or equivalent.
• Retail experience preferred; we’ll train pool/water testing.
• Excellent customer service skills.
• Strong communication skills, both verbal and written.
• Valid Arizona driver’s license with a safe driving record.
• Ability to stand on your feet for extended periods, bend, stoop, stretch, and climb repetitively.
• Comfortable working outdoors in varying weather conditions and near swimming pools.
• Physically capable of lifting and handling pool equipment and chemicals as required.
• Work weekends and some holidays.