Customer Service Associate - Part Time

The Chronicle Of Higher Education, Inc.; Stephenville (TX); On-site; USD 17,888 - 25,478; Part time

Job summary

Tarleton State University invites applications for a part-time Customer Service Associate in Texan Outfitters. This on-campus role in Stephenville, TX, works 19 hours per week in the Campus Bookstore and reports to a supervisor within a vibrant academic community.

The position requires a high school diploma and three years of related experience, with responsibilities including customer greetings, policy explanations, order handling, and store upkeep.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Three years of related experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Responsibilities

• Greets customers and responds to difficult customer inquiries and complaints.
• Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems.
• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.
• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.
• Process deliveries of general merchandise and move checked-in items to the sales floor.
• Shelf, arrange, clean, and organize products or space within the store.

Skills

Word processing

Spreadsheets

Databases

Multitasking

Communication

Customer service

Education

High school diploma

Job description

Job Title

Customer Service Associate - Part Time

Agency

Tarleton State University

Department

Campus Bookstore

Proposed Minimum Salary

$15.74 hourly

Job Location

Stephenville, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

Tarleton State University, a distinguished Doctoral NationalComprehensive University, invites applications for the position ofa part time Customer Service Associate in the TexanOutfitters . As part of a vibrant academic community dedicatedto excellence in teaching, research, and service, this role offersthe opportunity to contribute meaningfully to a university thatvalues innovation, collaboration, and inclusive growth. Join us inadvancing knowledge and transforming lives- on campus and beyond.Tarleton State University continues to grow its impactacross Texas, with four distinct campuses located inStephenville, Fort Worth, RELLIS-Bryan and Waco , along witha robust online community that extends our reach evenfurther.

At the heart of it all is Stephenville , where TarletonState offers a dynamic environment for faculty and staff. From alively live music scene and numerous local festivals to richtraditions rooted in the surrounding community, Stephenvilleprovides a vibrant and welcoming atmosphere.

No matter where you're located—on campus or online—you are part ofa mission that transforms lives and makes adifference across the state of Texas and beyond.

Important Immigration Information

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbott issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status, this moratorium may affect our ability to employ you, should you be selected as the final candidate.

The Customer Service Associate works under general supervision,supervises daily service area activities, and provides customer support to a service area in the Texan Outfitters retail store.

Work Hours

This position requires 19 hours per week on campus in Stephenville, Texas.

Essential Duties and Responsibilities

• Greets customers and responds to difficult customer inquiriesand complaints.
• Explains and applies policies and procedures. Investigates andresearches customer complaints and participates in resolvingproblems. Assists in the development of office procedures.
• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.
• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.
• Process deliveries of general merchandise and move checked-in items to the sales floor.
• Shelf, arrange, clean, and organize products or space within the store.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Qualifications

Required Education & Experience

• High school diploma or equivalent combination of education and experience.
• Three years of related experience.

Knowledge, Skills & Abilities

• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The target base hourly compensation is $15.74 per hour and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

Security

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer

Equal Opportunity/Veterans/Disability Employer.