Part-Time Customer Service Associate — On-Campus Store

The Chronicle Of Higher Education, Inc.; Stephenville (TX); On-site; USD 17,888 - 25,478; Part time

Job summary

Tarleton State University invites applications for a part-time Customer Service Associate in Texan Outfitters. This on-campus role in Stephenville, TX, works 19 hours per week in the Campus Bookstore and reports to a supervisor within a vibrant academic community.

The position requires a high school diploma and three years of related experience, with responsibilities including customer greetings, policy explanations, order handling, and store upkeep.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Three years of related experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Responsibilities

• Greets customers and responds to difficult customer inquiries and complaints.
• Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems.
• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.
• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.
• Process deliveries of general merchandise and move checked-in items to the sales floor.
• Shelf, arrange, clean, and organize products or space within the store.

Skills

Word processing

Spreadsheets

Databases

Multitasking

Communication

Customer service

Education

High school diploma

Job description

Tarleton State University invites applications for a part-time Customer Service Associate in Texan Outfitters. This on-campus role in Stephenville, TX, works 19 hours per week in the Campus Bookstore and reports to a supervisor within a vibrant academic community.

The position requires a high school diploma and three years of related experience, with responsibilities including customer greetings, policy explanations, order handling, and store upkeep.