Customer Service Associate - Paid Training & Growth

Moodreact; Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is seeking a friendly Customer Service Assistant to support customers, provide product and service information, and contribute to a positive customer experience. This role is ideal for someone who enjoys helping people, communicating with customers, and developing valuable service and relationship-building skills.

The position emphasizes delivering responsive support, collaborating with team members, and participating in ongoing training to grow professionally within a supportive

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly and professional assistance throughout the customer experience.
• Listen to customer needs and help identify appropriate solutions.
• Provide clear and accurate information about available products and services.
• Support customer follow-ups and engagement activities.
• Help identify opportunities to introduce customers to relevant products or services.
• Maintain organized records of customer interactions.
• Communicate customer feedback and requests to the appropriate team members.
• Assist with promotional and customer outreach activities when needed.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Listening

Problem-solving

Organizational

Multitasking

Reliability

Teamwork

Adaptability

Self-motivation

Education

High school diploma

Job description

Moodreact is seeking a friendly Customer Service Assistant to support customers, provide product and service information, and contribute to a positive customer experience. This role is ideal for someone who enjoys helping people, communicating with customers, and developing valuable service and relationship-building skills.

The position emphasizes delivering responsive support, collaborating with team members, and participating in ongoing training to grow professionally within a supportive