Customer Service Associate Jan-Apr Full/Part Time

Jackson Hewitt Inc.; Americus (GA); Hybrid; USD 15,000 - 18,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in multiple Georgia offices, including Warner Robins, Macon, Fort Valley, Perry, and Americus. Join a team dedicated to helping thousands of taxpayers navigate tax filing.

You will receive training, a flexible schedule with options for weekday, weekend, full-time or part-time work, and opportunities for advancement. No prior tax experience required; strong communication and customer-first mindset help you

Qualifications

• Minimum 2 years of customer service experience.
• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume retail environment.
• Bilingual Spanish is a plus.
• Basic knowledge of computer functions and troubleshooting.

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Skills

Customer service experience

Communication skills

Interpersonal skills

Bilingual Spanish

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Warner Robins, Macon, Fort Valley, Perry, and Americus offices! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $12 per hour
• End of season employee luncheon

We look forward to having you on our team!