Customer Service Associate II — Front-End & Merchandising

Dollar Tree, Inc.; Saugus (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. is seeking a part-time Customer Service Associate II in Saugus, MA. You will help with daily store operations, merchandising, and customer assistance, while cross-training for front-end duties and cash register support.

The role requires strong customer service, communication, and problem-solving skills, plus the ability to lift 30–50 lbs and stand for long periods. Join our team and help keep a clean, welcoming store environment.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. is seeking a part-time Customer Service Associate II in Saugus, MA. You will help with daily store operations, merchandising, and customer assistance, while cross-training for front-end duties and cash register support.

The role requires strong customer service, communication, and problem-solving skills, plus the ability to lift 30–50 lbs and stand for long periods. Join our team and help keep a clean, welcoming store environment.