Customer Service Associate II: Front-End & Merchandising

dollartree; Kutztown (Berks County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree is seeking a Customer Service Associate II to support daily store operations in Kutztown, PA. You will assist with merchandising, stock, and customer service while cross-training for cash register duties.

The role emphasizes a friendly, safe shopping environment and professional customer interactions. The position requires the ability to lift up to 50 lbs, strong math for cash handling, and solid communication skills.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.
• High level of integrity is required.
• Proficiency in basic math for cash accounting is required.

Responsibilities

• Assist with daily operations of the store, from merchandising to supporting customers.
• Support cash register operations and front-end duties as needed.
• Maintain store cleanliness and restock as required, including bathrooms.
• Ensure a positive, safe, and respectful environment for customers and colleagues.
• Manage sales transactions and protect cash and company assets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Integrity

Organizational skills

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

Cash register operation

Job description

Dollar Tree is seeking a Customer Service Associate II to support daily store operations in Kutztown, PA. You will assist with merchandising, stock, and customer service while cross-training for cash register duties.

The role emphasizes a friendly, safe shopping environment and professional customer interactions. The position requires the ability to lift up to 50 lbs, strong math for cash handling, and solid communication skills.