Customer Service Associate II

Dollar Tree Stores; Rosemount (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A popular retail chain is seeking a Customer Service Associate II in Rosemount, MN. Ideal candidates will have a high school diploma and customer service experience, as well as the ability to lift 30 to 50 lbs. This role involves receiving merchandise, merchandising, and ensuring a positive shopping experience for customers. Benefits include an Employee Assistance Program and educational assistance.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in a retail environment is highly preferred.
• Ability to lift between 30 and 50 lbs and meet physical demands.

Responsibilities

• Receive merchandise and process freight according to standards.
• Merchandising and stocking as needed.
• Ensure cleanliness of the store and assist with customer interactions.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Basic math proficiency

Education

High school diploma or equivalent

Job description

Overview

Customer Service Associate II role at Dollar Tree Stores. Your positive, friendly disposition and eagerness to get things done make you the right person for our team. Help create an inviting shopping experience for our customers.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in multiple states, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.