Customer Service Associate II

Dollar Tree Stores; Bucyrus (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail chain is seeking a Customer Service Associate II to assist with daily operations, including merchandising and customer support. The ideal candidate will have prior customer service experience and strong organizational, communication, and problem-solving skills. This position involves maintaining store cleanliness, managing cash transactions, and creating a welcoming environment for customers. Competitive perks and benefits including medical and retirement plans are offered.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist with daily operations including merchandising and supporting customers.
• Maintain cleanliness and organization throughout the store.
• Manage sales transactions while working the assigned cash register.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Basic math proficiency

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Associate II role at Dollar Tree Stores.

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role at Dollar Tree

As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Maintaining a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working the assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Your Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Equal Employment Opportunity We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.