Customer Service Associate I

Talentify; Seattle (WA); On-site; USD 28,000 - 30,000; Full time

Job summary

Talentify in Seattle, WA is seeking a dedicated customer service professional to work onsite and support online shoppers with professionalism and integrity.

Candidates should be self-motivated, capable of independent work, and comfortable collaborating with upper management while researching and resolving issues.

A strong emphasis on accuracy, fast learning, and reliable communication will help ensure excellent service and timely issue resolution.

Qualifications

• Excellent communication skills with maturity and self-confidence.
• Ability to work with upper-level management.
• Strong problem solving and teamwork abilities.
• Familiar with online shopping and research.
• Able to complete pre-employment background check.
• Proficient with Microsoft Office and Internet tools.

Skills

Customer service mindset

Professional communication

Problem solving

Fast learner

Collaboration

Education

High School Diploma or equivalent

College degree

Tools

MS Office

Email

Job description

Pay rate range - $20/hr. to $22/hr.

Fully Onsite

The ideal candidate will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance.

Candidate has to be abias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved.

Finally, needs to supremely internet savvy and has high technical aptitude when it comes to online tools and research.

Basic Qualifications

• Confidence in working with upper-level management on a regular basis
• Ability to communicate professionally – with maturity and self confidence
• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
• Strong familiarity with online shopping and research
• Ability to successfully complete pre-employment assessment and criminal background check
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
• High School Diploma or equivalent

Preferred Qualifications

• College degree
• 1+ years' experience as a customer service professional