Customer Service & Home Improvement Specialist

Lowe's; Alton (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) company match

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and provide friendly service across departments. You will handle inquiries, assist with locating items, and ensure orders and deliveries are accurate and timely.

This role offers a part-time or full-time schedule, on-site work, and benefits including health insurance, tuition assistance, a 401(k) match, and an associate discount. Prior retail experience is helpful but training is provided.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Computer literacy

Flexibility

Tools

Retail tech devices

Job description

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and provide friendly service across departments. You will handle inquiries, assist with locating items, and ensure orders and deliveries are accurate and timely.

This role offers a part-time or full-time schedule, on-site work, and benefits including health insurance, tuition assistance, a 401(k) match, and an associate discount. Prior retail experience is helpful but training is provided.