Customer Service Associate - Home Improvement Expert

Lowe's; Livermore (CA); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Lowe's Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome shoppers and help them find the right products for their home improvement needs. You will interact with customers throughout the day, assist with locating merchandise, and ensure customer satisfaction in a fast-paced retail environment.

The role involves stocking, processing orders, and potential cross-training in other departments. Ability to lift up to 25 lbs and proficient basic math are required. Bilingual skills are a plus.

Qualifications

• 6 months experience using a computer
• 6 months experience using common retail technology (phones/tablets)
• Reading, writing and basic arithmetic
• Able to stand for long periods and other activities to perform job duties
• Minimally lift 25lbs unassisted or more with an accommodation

Responsibilities

• Welcome customers and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by checking shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected
• Cross-train in other store areas to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Bi-lingual

Job description

Lowe's is seeking a Customer Service Associate to welcome shoppers and help them find the right products for their home improvement needs. You will interact with customers throughout the day, assist with locating merchandise, and ensure customer satisfaction in a fast-paced retail environment.

The role involves stocking, processing orders, and potential cross-training in other departments. Ability to lift up to 25 lbs and proficient basic math are required. Bilingual skills are a plus.