Customer Service Associate (Full Time, Flexible Schedule)

Adams Fairacre Farms, Inc.; City of Poughkeepsie (NY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Medical, dental & vision coverage

Paid time off

Holiday pay

Pet insurance

DailyPay

Job summary

Adams Fairacre Farms, Inc. is seeking a Customer Service Associate to support our office and front-line operations. You will assist customers over the phone or in person, manage tills, deposits, and window services, and help maintain an organized office and store layout.

The role emphasizes friendly, knowledgeable, and helpful service while collaborating with managers and co-workers to uphold Adams’ reputation for quality products and service.

Qualifications

• Provide excellent customer service to all customers and employees.
• Sustain a clean and organized Office space.
• Willingness to learn and demonstrate Adams’ culture and values.
• Ability to learn and operate Adams’ point of sale systems.

Responsibilities

• Accurately count, setup, and distribute tills.
• Process and reconcile cashier and department cash drawers using the office software system.
• Answer phone calls and transfer them to other departments, if necessary.
• Prepare and process beginning and end of day deposits.
• Assist customers and employees with their purchases or returns at the window.
• Refill and upkeep the office and its needed supplies.
• Be familiar with the register POS System; along with the steps of processing a return.
• Be familiar with the store layout and the whereabouts of different items.
• If assigned; write checks, process/distribute petty cash, and sort all departments incoming mail.

Skills

Customer service

Communication

Teamwork

Phone & in-person

Tools

POS system

Office software

Job description

Office
Job Description

Reports To: Office Manager

Customer Service Associate

Who we are at Adams

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.

What we’re looking for

Adams employees are expected to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for. For the Customer Service Associate, this means assisting our valuable customers either over the phone or in person and being a key role in upholding our reputation for a friendly, knowledgeable and helpful customer service office.

Your Day-to-Day

• Accurately count, setup, and distribute tills.
• Process and reconcile cashier and department cash drawers using the office software system.
• Answer phone calls and transfer them to other departments, if necessary.
• Prepare and process beginning and end of day deposits.
• Assist customers and employees with their purchases or returns at the window.
• Refill and upkeep the office and its needed supplies.
• Be familiar with the register POS System; along with the steps of processing a return.
• Be familiar with the store layout and the whereabouts of different items.
• If assigned; write checks, process/distribute petty cash, and sort all departments incoming mail.

What you bring to the Farm

• Provide excellent customer service to all customers and employees.
• Sustain a clean and organized Office space.
• Willingness to learn and demonstrate Adams’ culture and values
• Ability to learn and operate Adams’ point of sale systems
• Willingness to work collaboratively and communicate with a team of co-workers and managers
• Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality

Working Conditions

• Excellent verbal and written communication skills.
• Consistently move, adjust, and position items weighing up to 25 pounds
• Ability to remain in a stationary position for duration of shift
• When necessary; ascend/descend a stepstool, stepladder, and/or ladder
• Repeating motions that may include the wrists, hands and/or fingers for duration of shift
• Communicate with others to exchange information
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

Perks of the Job

At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like pet insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions – including skill sets, experience, training, certifications and other business needs.

At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We’re committed to providing a supportive and rewarding environment that helps our team members thrive—both professionally and personally.

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.