Front End Lead (Full Time, Flexible Schedule)

Adams Fairacre Farms, Inc.; City of Middletown (NY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Pet insurance

Paid time off & holidays

DailyPay

Employee Discount

Job summary

Adams Fairacre Farms, Inc. is seeking a Front End Lead to ensure exceptional customer service at the register and front-end areas. You will guide cashiers, resolve issues, and help train staff while maintaining store knowledge.

You will be part of a team that emphasizes respect, kindness, and collaborative problem-solving in a fast-paced retail setting.

Qualifications

• Candidates should demonstrate strong customer service and cash-handling experience.
• Good communication and teamwork abilities are essential.
• Familiarity with Adams’ store layout and product knowledge is beneficial.

Responsibilities

• Provide friendly service to customers and assist cashiers as needed.
• Maintain accurate register operations and organize front-end areas.
• Train new front-end staff and support other departments when required.
• Communicate clearly and resolve issues in a fast-paced environment.

Skills

Customer service

Cashier experience

Communication skills

Team collaboration

Store knowledge

Tools

POS system knowledge

Job description

Front End Job Description

Reports To: Front End Manager

Front End Lead

Who we are at Adams

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs-it's about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.

What we’re looking for

Adams Employees are expected to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for. For the Front End Lead, this means being responsible for providing excellent customer service, supporting and guiding cashiers, resolving issues, ensuring register accuracy and front-end cleanliness, and helping train staff while maintaining strong knowledge of the store and its products.

Your Day-to-Day

• Provide friendly, polite, and knowledgeable service to all customers; thank each customer for shopping at Adams
• Support cashiers with questions, issues, or customer concerns as they arise
• Ring up customers accurately and bag merchandise with care
• Set up and maintain clean, organized register stations, including supplies and cash drawers
• Maintain knowledge of store layout and produce items to assist customers efficiently
• Enforce front-end safety policies and ensure basket and bagging areas stay clear and tidy
• If assigned, train new front-end staff and assist in other departments as needed
• Demonstrate strong communication, problem-solving, and decision-making skills under a fast paced environment
• If assigned; help out in other departments when needed
• If assigned; assist the self-checkout stations

What you bring to the Farm

• Ability to demonstrate and set the example for Adams' culture and values
• Front end/Cashier Professional Experience
• Maintain a clean and organized workspace
• Knowledge of the Adams' point of sale systems
• Have excellent communication skills
• Willingness to work collaboratively and communicate with a team of co-workers and managers
• Exhibit enthusiasm, positivity and/or knowledge about Adams' products and quality

Working Conditions

• Consistently move, adjust, and position items weighing up to 25 pounds
• Ability to remain in a stationary position for duration of shift
• Occasionally ascend/descend a stepstool, stepladder, and/or ladder
• Repeating motions that may include the wrists, hands and/or fingers for duration of shift
• Communicate with others to exchange information
• Moving self in different positions to accomplish tasks including in tight and confined spaces

Perks of the Job

At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like pet insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions - including skill sets, experience, training, certifications and other business needs.

At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We're committed to providing a supportive and rewarding environment that helps our team members thrive - both professionally and personally.

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.

I understand that other responsibilities may be required and confirm that I am able to carry out the duties of this position.