Customer Service Associate - Full Time

Amplify North Carolina; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Amplify North Carolina in Charlotte, NC, is seeking a Customer Service Associate to support customer retention by delivering exceptional experiences and building trusted relationships. You will learn to recognize concerns, address issues promptly, and convert challenges into opportunities to strengthen loyalty.

The role emphasizes professional communication, problem-solving, and a proactive approach to enhancing satisfaction while contributing to team goals.

Qualifications

• Excellent communication and interpersonal skills are required.
• Positive, professional attitude in all interactions.
• Strong problem-solving abilities to resolve issues quickly.
• Ability to listen carefully and understand customer needs.
• Customer-focused mindset to drive satisfaction and retention.
• High attention to detail and reliable follow-through.
• Able to work independently and as part of a team.
• Comfortable in a fast-paced, goal-driven environment.
• Willingness to learn and develop professionally.

Responsibilities

• Provide professional, friendly, and responsive customer service.
• Build strong relationships with customers and create positive experiences.
• Answer customer questions and address concerns efficiently.
• Resolve customer issues while maintaining a high standard of service.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Follow up with customers to ensure concerns are fully resolved.
• Educate customers about products, services, and available solutions.
• Identify customer needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions.
• Communicate customer feedback and recurring issues to management.
• Meet established customer service, satisfaction, and retention goals.
• Represent Amplify professionally during every customer interaction.

Skills

Communication

Interpersonal skills

Problem-solving

Active listening

Customer focus

Attention to detail

Teamwork

Independence

Adaptability

Job description

Job Description

Amplify is hiring a Customer Service Associate to support our customer retention efforts in Charlotte, NC. This role is focused on delivering exceptional customer experiences while building the relationships that drive customer satisfaction, loyalty, and retention.

We are looking for a friendly, motivated, and solutions-oriented professional who enjoys working with people and takes pride in helping customers. At Amplify, we believe great customer service creates long-term customers. Customer Service Associates play an important role in customer retention by creating positive interactions, resolving problems quickly, and developing relationships built on trust. You'll learn how to recognize customer concerns, proactively address issues, and turn challenging situations into opportunities to strengthen customer loyalty.

Customer Service Associate Key Responsibilities

• Provide professional, friendly, and responsive customer service
• Build strong relationships with customers and create positive experiences
• Answer customer questions and address concerns efficiently
• Resolve customer issues while maintaining a high standard of service
• Proactively identify opportunities to improve customer satisfaction and retention
• Follow up with customers to ensure concerns have been fully resolved
• Educate customers about products, services, and available solutions
• Identify customer needs and recommend appropriate solutions
• Maintain accurate records of customer interactions
• Communicate customer feedback and recurring issues to management
• Meet established customer service, satisfaction, and retention goals
• Represent Amplify professionally during every customer interaction

Customer Service Associate Qualifications

• Excellent communication and interpersonal skills
• Positive, professional attitude
• Strong problem-solving skills
• Ability to listen carefully and understand customer needs
• Customer-focused mindset
• Strong attention to detail and follow-through
• Ability to work independently and as part of a team
• Comfortable working in a fast-paced, goal-oriented environment
• Willingness to learn and develop professionally

Amplify is an Equal Opportunity Employer committed to providing an inclusive workplace for all employees and candidates for employment.

Company Description

Based in Charlotte, North Carolina, with reach across the United States, we’re a collective of creative strategists, storytellers, and experience makers.