Order Management Coordinator

Amplify; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Amplify is seeking an Order Management Coordinator to monitor, reconcile, and process customer orders, ensuring timely service and accurate CRM data in Salesforce.

You will collaborate with Sales, Operations, Finance, and Partner Success, maintain data quality, and respond quickly to customer needs with a detail-oriented approach.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Data entry experience.
• Customer service experience.
• Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets.
• Comfortable meeting to set daily and weekly performance metrics.

Responsibilities

• Validate and process all new and renewal customer orders
• Maintain accurate order data in the company CRM system (Salesforce), and ensure consistency of data with the Finance database
• Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
• Ensure quality of all completed orders by resolving any issues or discrepancies
• Partner with the Sales Team to reconcile inconsistencies with purchase orders
• Announce daily summary of closed, new, and renewal sales revenue to the company
• Monitor daily reports and individual queues to identify escalation needs and communicate with other teams to resolve issues
• Ensure customers are provided with all requested documentation, such as sole source letters and vendor registrations
• Keep current with Amplify’s products, services and pricing
• Collaborate with other Order Management Coordinators to identify and share best practices and develop/ improve processes
• Work alongside other teams within the Sales organization to complete projects
• Communicate with customers on an as needed basis to resolve any order inaccuracies.

Skills

Data entry

Customer service

Attention to detail

Communication skills

Meeting performance metrics

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Excel/Sheets

Microsoft Office

Job description

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Job Description Summary

The Order Management Coordinator monitors, reconciles, and processes incoming purchase orders to ensure timely service to our customers, accurate data entry into our customer relationship management system (Salesforce), and accurate communication of order information across departments within the company. The Order Management Coordinator is responsible for establishing rapport with the Sales, Operations, Finance, and Partner Success teams, as well as responding quickly to customer needs. A successful candidate for the Order Management Coordinator role will be customer-focused and detail-oriented.

Essential Responsibilities

• Validate and process all new and renewal customer orders
• Maintain accurate order data in the company CRM system (Salesforce), and ensure consistency of data with the Finance database
• Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
• Ensure quality of all completed orders by resolving any issues or discrepancies
• Partner with the Sales Team to reconcile inconsistencies with purchase orders
• Announce daily summary of closed, new, and renewal sales revenue to the company
• Monitor daily reports and individual queues to identify escalation needs and communicate with other teams to resolve issues
• Ensure customers are provided with all requested documentation, such as sole source letters and vendor registrations
• Keep current with Amplify’s products, services and pricing
• Collaborate with other Order Management Coordinators to identify and share best practices and develop/ improve processes
• Work alongside other teams within the Sales organization to complete projects
• Communicate with customers on an as needed basis to resolve any order inaccuracies.

Minimum Qualifications

• Bachelor’s Degree or equivalent experience
• Data entry experience
• Customer service experience
• Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets
• Comfortable meeting to set daily and weekly performance metrics

Preferred Qualifications

• Highly motivated with precise attention to detail
• Proactive problem solving
• Experience in a fast-paced, high-growth, corporate environment
• Salesforce experience
• Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
• Finance or business background a plus
• 1+ years of experience with order processing

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [e-mail].

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.