Customer Service Associate | Friendly Frontline Helper

Hyvee.io; Rochester (MN); On-site; USD 19,000 - 23,000; Part time

Job summary

Hy-Vee is seeking a Customer Service team member in Rochester, MN. You will handle a variety of customer transactions, assist with mailing, money orders, license sales, and refunds, while delivering friendly, efficient service to every customer.

High school diploma required; prior customer service experience preferred. This is an hourly, on-site role with a fast-paced store environment and reliable attendance expected.

Qualifications

• Ability to handle diverse customer transactions with accuracy and courtesy.
• Strong arithmetic and cash handling skills.
• Excellent communication and problem-solving abilities.
• Ability to guide customers clearly and professionally.
• Team oriented with a focus on customer satisfaction.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC, and social security checks
• Sell hunting and fishing licenses
• Break down and put money in utility drawers and process paid outs
• Sign on the postal department, break down, and turn off the postal register
• Count daily coupons and process refunds for customers and department-approved refunds
• Sign on and off lottery machines, sell and redeem lottery tickets
• Assist customers with dry cleaning where applicable and process bottle refunds
• Assist customers at registers and in other areas of the store as needed
• Answer the telephone and use the intercom system using appropriate procedures
• Remove trash in a timely manner and maintain a clean, organized work area
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Customer service

Active listening

Arithmetic

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Customer Service team member in Rochester, MN. You will handle a variety of customer transactions, assist with mailing, money orders, license sales, and refunds, while delivering friendly, efficient service to every customer.

High school diploma required; prior customer service experience preferred. This is an hourly, on-site role with a fast-paced store environment and reliable attendance expected.