Customer Service Associate – Retail & Payments

Hy-Vee; City of Rochester (NY); On-site; USD 19,000 - 23,000; Full time

Job summary

Hy-Vee in Rochester, NY is seeking a Customer Service Associate to greet shoppers, assist with transactions, and keep shelves orderly. You will weigh, scan, and bag items, answer questions, and help customers find products while maintaining a friendly, efficient checkout area.

This fast-paced role requires reliable attendance, basic math, and clear communication. The position offers hourly pay starting around 13.50–16.80 with opportunities for additional duties and growth in a team-focused

Qualifications

• High school diploma or equivalent required.
• Experience in retail or customer service preferred (6+ months).

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one.
• Weigh mail items, run meters, and process certified/express/UPS/registered/insured mail.
• Process Western Union orders and send faxes for customers.
• Sell money orders and cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Break down and place money in utility drawers and process paid outs.
• Sign on the postal department, break down, and turn off the postal register.
• Count daily coupons and process refunds for customers and department-approved refunds.
• Sign on and off lottery machines, sell and redeem lottery tickets.
• Assist customers with dry cleaning where applicable and process bottle refunds.
• Assist customers at registers and in other areas of the store as needed.
• Answer the telephone and use the intercom system using appropriate procedures.
• Remove trash in a timely manner and maintain a clean, organized work area.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time.

Skills

Problem solving

Arithmetic

Organization

Customer service

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee in Rochester, NY is seeking a Customer Service Associate to greet shoppers, assist with transactions, and keep shelves orderly. You will weigh, scan, and bag items, answer questions, and help customers find products while maintaining a friendly, efficient checkout area.

This fast-paced role requires reliable attendance, basic math, and clear communication. The position offers hourly pay starting around 13.50–16.80 with opportunities for additional duties and growth in a team-focused