Customer Service Associate - Flooring Solutions

Impact Property Solutions; Carrollton, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Plan

Dental Plan

Company paid life insurance

Generous PTO

401(K) / Roth plan with employer match

Job summary

Impact Property Solutions in Carrollton, TX is seeking a Customer Service Representative I to be the company’s voice, handling orders, answering questions, and resolving complaints. Excellent data entry and communication skills are essential.

The role requires at least 1 year in customer service; flooring knowledge is a plus. We offer competitive benefits including health, vision, dental, life insurance, PTO, 401(k) with match, and more.

Qualifications

• High School Diploma or GED.
• Minimum 1-year of customer service experience required.
• Flooring industry knowledge is a plus.
• RFMS Systems experience is a plus.

Responsibilities

• Answer incoming calls.
• Takes accurate customer orders and follows through with required processes.
• Enter floor plans, pricing, and customer information for accounts.
• Provide timely responses to information requests and return calls quickly.
• Exceed expectations for quality and service.
• Assist with template updates and related tasks.

Skills

Interpersonal skills

Leadership

Phone etiquette

MS Office

Cross-functional

Time management

Attention to detail

Education

High School Diploma or GED

Tools

RFMS Systems

Job description

Impact Property Solutions in Carrollton, TX is seeking a Customer Service Representative I to be the company’s voice, handling orders, answering questions, and resolving complaints. Excellent data entry and communication skills are essential.

The role requires at least 1 year in customer service; flooring knowledge is a plus. We offer competitive benefits including health, vision, dental, life insurance, PTO, 401(k) with match, and more.