Customer Care & Order Support Specialist

Fs-Builder-Resources; Carrollton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Flooring Services LTD is seeking a Customer Service Representative to handle emails and phone calls, resolve issues, and process orders for installations. You will work with customers and internal teams to ensure an excellent customer experience.

Responsibilities include inputting orders, transcribing selections for installs or repairs, updating records, and responding promptly to inquiries. A detail-oriented communicator with 3–5 years of experience is preferred.

Qualifications

• 3–5 years of customer service experience preferred.
• High School Diploma/GED/College.
• Basic literacy and numeracy skills.
• Typing skills / 40 wpm preferred.

Responsibilities

• Inputting customer details on orders.
• Transcribing selection sheets for install/transcribing for repairs.
• Process work order for install.
• Proofreading data.
• Answer email in timely manner.
• Answer phone calls/return missed phone calls and voicemails immediately.
• Update records for reselections and/or rescheduled installs.
• Dealing with customer and homeowner queries.
• Working to meet deadline each day/sense of urgency.
• Helping all teammates.
• Operate office equipment including computer and copier.
• Adhere to confidentiality regulations.

Skills

Typing 40 wpm

Attention to detail

Communication skills

Computer skills

Literacy and numeracy

Education

High School Diploma/GED/College

Job description

Flooring Services LTD is seeking a Customer Service Representative to handle emails and phone calls, resolve issues, and process orders for installations. You will work with customers and internal teams to ensure an excellent customer experience.

Responsibilities include inputting orders, transcribing selections for installs or repairs, updating records, and responding promptly to inquiries. A detail-oriented communicator with 3–5 years of experience is preferred.