Customer Service Associate — Flexible Shifts, Tips & Perks

Laundry Capital; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Sales-based bonus opportunities

Tips from customers

Flexible scheduling

Employee discount

Commuter benefits

Career growth with a fast-growing team

Job summary

Laundry Capital, a leading laundromat operator in the United States, is seeking a Customer Service Associate in New York. The role supports customers with laundry card usage, machine selection and wash/fold services, while driving retail sales and maintaining a clean, safe store environment.

You will report to the General Manager and join a team dedicated to high levels of customer service. Competitive hourly pay, opportunities for bonuses, and employee discounts are offered as part of a growing

Qualifications

• Must be able to stand for up to 8+ hours at a time for a shift.
• Must be able to lift 35 pounds.
• Must be able to communicate with all customers and associates in a professional manner.
• Must be able to work well with others and remain calm in stressful situations.
• Previous experience in customer service or retail is preferred.
• Ability to resolve customer issues/complaints in a timely manner.
• Ability to perform assigned tasks by management.
• Ability to work a flexible (open) schedule.

Responsibilities

• Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise.
• Responsible for accurately utilizing the cash register or point of retail sale computer.
• Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items.
• Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low.
• Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift.
• Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform.

Skills

Customer service

Retail sales

Cash handling

Communication

Teamwork

Safety compliance

Tools

Cash register

Job description

Laundry Capital, a leading laundromat operator in the United States, is seeking a Customer Service Associate in New York. The role supports customers with laundry card usage, machine selection and wash/fold services, while driving retail sales and maintaining a clean, safe store environment.

You will report to the General Manager and join a team dedicated to high levels of customer service. Competitive hourly pay, opportunities for bonuses, and employee discounts are offered as part of a growing