Customer Service Associate - Fifth Ave

Brobston Group; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Brobston Group is seeking a Customer Service Associate in New York's luxury retail environment to support clients, Sales Associates, and the Back-Office team, while helping maintain the store's appearance. You will manage after-sales registrations for repairs and maintenance, obtain updates from service facilities, and assist with client communications for the Sales team.

You will also ensure after-sales statistics and inventory results are accurate, and you will consult with management on

Qualifications

• At least 2 years of experience in Sales Administration or Customer Service.
• Bachelor's degree preferred; luxury watches or jewelry experience is a plus.
• Proficiency with Microsoft Office and SAP is required.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and assist Sales Associates with client communications.
• Ensure after-sales service statistics and inventory results are accurate.
• Consult with management and the Sales Team on after-sales issues.

Skills

Customer service

Communication

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

SAP

Job description

Summary

The Customer Service Associate manages after-sales service in a luxury retail environment. The role supports clients, Sales Associates, and the Back-Office team while helping maintain the store's appearance.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist Sales Associates with client communications.
• Ensure after-sales service statistics and inventory results are accurate.
• Consult with management and the Sales Team on after-sales issues.

Requirements

• At least 2 years of experience in Sales Administration or Customer Service.
• A bachelor's degree and experience in the luxury watches or jewelry industry are preferred.
• Proficiency with Microsoft Office and SAP.