Customer Service Associate - Bal Harbour

Brobston Group; Bal Harbour Village (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Brobston Group in Bal Harbour Village, Florida seeks a client-facing after-sales service coordinator for a luxury retail environment. You will support clients, sales associates, and the back-office team to ensure service requests are handled efficiently.

You will manage product registrations for repairs, obtain updates from service facilities, and help maintain accurate after-sales statistics and inventory results.

Qualifications

• At least 2 years of experience in sales administration or customer service.
• Proficiency with Microsoft Office and SAP.
• A bachelor's degree and experience in the luxury watches or jewelry industry are preferred.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist sales associates with client communications.
• Maintain accurate after-sales service statistics and inventory results.
• Consult with management and sales team members on after-sales service issues.

Skills

Customer service

Sales administration

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Summary

Provides client-facing after-sales service support in a luxury retail environment. Supports clients, sales associates, and the back-office team to ensure service requests are handled efficiently.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist sales associates with client communications.
• Maintain accurate after-sales service statistics and inventory results.
• Consult with management and sales team members on after-sales service issues.

Requirements

• At least 2 years of experience in sales administration or customer service.
• Proficiency with Microsoft Office and SAP.
• A bachelor's degree and experience in the luxury watches or jewelry industry are preferred.