Customer Service Associate - F/T (Swarthmore)

Goodwill Industries of Delaware & Delaware County, Inc.; Swarthmore (Delaware County); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. is seeking a Customer Service Associate to support sales floor activities and maintain a professional environment focused on customer satisfaction.

The role includes handling POS transactions, protecting assets, and assisting with donations. You will help ensure merchandise is displayed properly, perform housekeeping tasks, and cooperate with coworkers to promote the company mission.

Qualifications

• High school diploma or GED preferred, with 1–3 months of related experience or training.

Responsibilities

• Follow safety policies to protect customers and assets.
• Perform Counterpoint POS functions with safe, accurate handling of cash and property.
• Ensure merchandise is displayed and stocked per procedures; keep sales floor and related areas clean and orderly.
• Assist in production areas including textiles, WEB and ASH and help accept donations.
• Follow Goodwill policies and SOPs applicable to the job position.
• Work with customers, groups, and coworkers to support the company mission and customer satisfaction.
• Be flexible with hours and days as the business requires.
• Carry out any other duties such as cleaning or recovery as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

POSITION PURPOSE:

The Customer Service Associate participates in all sales floor activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction. Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
2. Perform Counterpoint Point of Sale functions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
3. Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not limited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
4. Responsible to assist as needed in production areas including textiles, WEB and ASH. In addition, to assisting in accepting donations.
5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
7. Ability to work varied hours/days as business dictates.
8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equal combination of education and experience.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.