Customer Service Associate - P/T (MacDade)

Goodwill Industries of Delaware & Delaware County, Inc.; Holmes (PA); On-site; USD 17,000 - 21,000; Part time

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. is seeking a Customer Service Associate to support sales floor operations and ensure a positive shopping experience. The role requires handling POS transactions, protecting assets, stocking merchandise, and assisting with donations while upholding safety policies.

This position emphasizes friendly service, teamwork, and adherence to company SOPs. High school diploma or GED is preferred, with flexible hours based on store needs.

Qualifications

• Follow safety policies to protect customers and assets.
• Perform Counterpoint Point of Sale functions and transactions; ensure safe and accurate handling of cash drawer funds.
• Ensure merchandise is displayed/stocked per procedures; perform housekeeping of sales floor, dressing rooms and production areas.
• Assist in production areas including textiles, WEB and ASH; assist in accepting donations.
• Follow employee handbook and SOPs applicable to the job position.
• Ensure maximum customer satisfaction; work with customers, community groups, coworkers to promote the mission.
• Work varied hours/days as business dictates.
• All other duties as assigned (i.e. cleaning, recovery).

Responsibilities

• Provide exceptional customer service on the sales floor and at checkout.
• Handle POS transactions and cash drawer with accuracy and accountability.
• Stock and display merchandise according to merchandising procedures; keep areas clean and organized.
• Assist in donation intake and production areas as needed.
• Follow company policies and SOPs; maintain safety and security.
• Maintain a high standard of customer satisfaction and teamwork.

Skills

Customer service

Cash handling

Merchandising

Safety procedures

Teamwork

Education

High school diploma or GED

Job description

POSITION PURPOSE:

The Customer Service Associate participates in all sales floor activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction. Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
2. Perform Counterpoint Point of Sale functions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
3. Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not limited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
4. Responsible to assist as needed in production areas including textiles, WEB and ASH. In addition, to assisting in accepting donations.
5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
7. Ability to work varied hours/days as business dictates.
8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equal combination of education and experience.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.