Customer Service Associate - P/T (Rodney)

Goodwill Industries of Delaware & Delaware County, Inc.; Dover (DE); On-site; USD 16,531 - 24,796; Full time

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. is seeking a Customer Service Associate to participate in all sales floor activities while maintaining a professional demeanor and ensuring customer satisfaction. You will handle POS transactions, assist in merchandising, and support donation processing.

The role requires a high school diploma or GED and 1–3 months experience or training. Work hours vary with business needs; the environment includes handling merchandise, cleaning, and

Qualifications

• High school diploma or GED preferred.
• 1–3 months of related experience and/or training or equivalent combination of education and experience.

Responsibilities

• Follow safety policies to ensure safety, security, and protection of customers and company assets.
• Perform Counterpoint POS transactions and cash handling with accuracy; accountable for funds and property.
• Ensure merchandise is displayed and stocked in proper departments; perform housekeeping duties including cleaning, recovery.
• Assist in production areas and accepting donations as needed.
• Follow company policies and SOPs applicable to the role.
• Ensure maximum customer satisfaction; work with customers, groups, coworkers to support the company mission.
• Work varied hours/days as business dictates.
• All other duties as assigned (e.g., cleaning, recovery).

Education

High school diploma or GED

Job description

POSITION PURPOSE

The Customer Service Associate participates in all sales floor activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction. Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
2. Perform Counterpoint Point of Sale functions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
3. Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not limited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
4. Responsible to assist as needed in production areas including textiles, WEB and ASH. In addition, to assisting in accepting donations.
5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
7. Ability to work varied hours/days as business dictates.
8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.