Customer Service Associate C-Store

Enmarket; Pooler (GA); On-site; USD 58,000 - 81,000; Full time

Job summary

A leading company in the food and beverage sector is seeking a Customer Service Associate. This role focuses on providing excellent customer service, maintaining store cleanliness, and supporting operational objectives. Ideal candidates will have a friendly demeanor and strong work ethic, ensuring customer satisfaction and adherence to company policies.

Qualifications

• Must have a customer-centric, friendly, service attitude.
• Ability to stand at register for up to 8 hours.
• Ability to lift inventory weighing up to 40 pounds.

Responsibilities

• Efficiently complete customer transactions at the cash register.
• Ensure the store is clean and fully stocked.
• Address and mitigate customer concerns with urgency.

Skills

Customer Service

Communication

Math Functions

Teamwork

Tools

POS

Job description

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Description

The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer's needs by being well trained, friendly, and responsive while following company procedures and policies.

Description

The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer's needs by being well trained, friendly, and responsive while following company procedures and policies.

Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers. They help their managers maintain inventory, cash, and forms according to company requirements. They greet and thank our customers on each visit and service our customers in a fast and friendly manner. Additionally, Customer Service Associates make sure all shift tasks are completed and assist in maintaining the Enmarket cleanliness and customer service standards at their location. The role of Customer Service Associate may include nights, weekends, and holidays.

Duties & Responsibilities

Efficiently complete customer transactions at the cash register or self-checkout stations and suggest products

that complement purchases

Foster positive and professional relationships with co-workers and customers

Provide courteous, frictionless, and outstanding experience for customers

Communicate respectfully and maintain a consistent team-oriented attitude

Address and mitigate customer concerns with a sense of urgency and involve managers as needed

Adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulations

Ensure that all food and beverage offers are available

Clean food preparation areas and equipment to Enmarket standards

Ensure the store is clean and fully stocked to provide an outstanding guest experience

Clean inside and outside of store

Stock shelves and coolers

Requirements

Must have a customer-centric, friendly, service attitude

Ability to stand at register for up to 8 hours at a time to serve customers

Ability to perform basic math functions (adding, subtracting, multiplying, dividing)

Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory,

and sell merchandise and keep the kiosk/store/station/lot clean

Be able to see, differentiate and compute money

Ability to hear, understand, and respond to requests and to communicate information clearly using the English

language

Ability to use POS (cash register and pump controls)

Must have a strong work ethic and be able to cooperate and get along with co-workers

Reports to: The General Manager and Assistant General Manager

Additional Info

Hiring is contingent upon eligibility to work in the U.S.

Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

Required

Preferred

Job Industries

• Customer Service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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