Customer Service Associate - Bridgehampton Branch

Dime Commercial Bank; Bridgehampton (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank in Bridgehampton is seeking a Customer Service Associate to ensure accurate handling of customer requests, respond to inquiries, and process routine bank transactions at the Bridgehampton Branch. Prior Universal Banker or related experience is a plus.

The hourly wage ranges from $22 to $29, with pay varying based on skills, experience, licenses, language needs, and location.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of retail banking experience is required.
• Cash-handling experience is preferred.
• Strong problem-solving skills and a good understanding of compliance and record keeping are important.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.

Skills

Cash handling

Problem solving

MS Office

Education

High School Diploma or equivalent

Job description

Job Category : Branch

Requisition Number : CUSTO003846

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Bridgehampton Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.