Customer Service Associate - Arcade and Bowling Department

Round1 Entertainment Inc; Reno (NV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Time play (arcade) per week

Bowling time per week

Karaoke/billiards time per week

Food discount per shift

Free beverage per shift

Job summary

Round One Entertainment in Reno, NV is seeking Customer Service Associates for our Amusement and Bowling & Events departments at Meadowood Mall.

The role requires friendly, outgoing individuals who can operate the POS system, handle game cards, assist with party reservations, and maintain clean, attractive work areas. Weekend, holiday, and late closing shifts (until 2am) are required.

Experience in hospitality or retail is preferred; HS diploma or GED is required.

Qualifications

• High School diploma or GED is required.
• 1–2 years of experience in hospitality, restaurant, or retail is preferred.
• Closing shift availability (store closes around 2am) preferred.

Responsibilities

• Operate POS register for game card sales, registration, balance checks, and prize redemptions.
• Manage inventory of department supplies, prizes, and arcade game supplies per company policies.
• Maintain up-to-date knowledge of arcade game inventory and operations.
• Keep games, signage, and counters clean and attractive for customers.
• Answer phone inquiries for general questions.
• Assist with party reservations and hosting events.

Skills

Customer service

Cash handling

POS operations

Telephone etiquette

Teamwork

Education

High School diploma or GED

Tools

POS system

Job description

Round One Entertainment is looking to hire Customer Service Associates for our:

• Amusement (Arcade) Department.
• Bowling and Events Department.

The location for our facility is in Reno, NV at the Meadowood Mall.

Must be available to work weekends, holidays, and closing shifts (store closes at 2am).

Essential Duties.

Amusement:

• Operates POS register for game card sales, registration, balance checks, & prize redemptions.
• Manages the inventory of department supplies, redemption prizes, & arcade game supplies according to company policies & standards.
• Maintain a throughout knowledge of the store's arcade game inventory and game operations.
• Maintain games, signage, & counters clean and visibly attractive to customers.
• Answers phone calls for all general inquires.
• Performs special projects and other miscellaneous duties as assigned by management.

Bowling and Events:

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong).
• Under the direction of Bowling Management, promotes and conducts marketing events.
• Resets and cleans the facility once customers are done using them. (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas).
• Checks conditions of all equipment.
• Provides customers with bowling tips and techniques.
• Answers phone calls for all general inquires.

• Conducts inventory procedure in accordance with company guidelines.

• Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags.

• Other duties and responsibilities assigned by Store Management.
• Assists with party reservations and hosting parties/events.

Non-Essential Duties:

• Conducts alcohol and age restriction control in accordance with company policies and procedures.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.

• Reports all irregular issues and problems to executive management for solution.
• Maintains good communication with customers, management, office staff members and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.

• Responsible for maintaining a clean and safe working area.

Qualifications:

• High School diploma or GED.
• (Preferred) One to two years' experience in hospitality, restaurant, or retail environment.
• Closing shift availability preferred (store closes at 2am).

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

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