Customer Service Associate - Arcade and Bowling Department

Round One Entertainment Inc.; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Arcade time

Bowling time

Karaoke/billiards

Food discount

Free beverage

Job summary

Round One Entertainment Inc. in Reno, NV seeks Customer Service Associates for its Amusement (Arcade) and Bowling & Events departments.

You will operate POS registers, assist guests, manage inventory, and help maintain a clean, welcoming venue that runs a busy, lively environment until late hours. Ideal candidates have a High School diploma or GED and 1–2 years in hospitality or retail, plus willingness to work weekends and closing shifts.

Qualifications

• High School diploma or GED required.
• 1–2 years' experience in hospitality, restaurant, or retail preferred.
• Closing shift availability preferred (store closes at 2am).

Responsibilities

• Operates POS register for game card sales, registration, balance checks, and prize redemptions.
• Manages inventory of department supplies and prizes per policy.
• Maintains knowledge of arcade game inventory and operations.
• Keeps games, signage, and counters clean and attractive.
• Answers phone calls for general inquiries.
• Assists with party reservations and hosting events.
• Resets and cleans facility and equipment as needed.

Skills

Customer service

POS systems

Retail environment experience

Team player

Shift flexibility

Education

High School diploma or GED

Job description

Amusement

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire.

Round One Entertainment is looking to hire Customer Service Associates for our:

• Amusement (Arcade) Department.
• Bowling and Events Department.

The location for our facility is in Reno, NV at the Meadowood Mall.

Must be available to work weekends, holidays, and closing shifts (store closes at 2am).

Amusement

Essential Duties.

• Operates POS register for game card sales, registration, balance checks, & prize redemptions.
• Manages the inventory of department supplies, redemption prizes, & arcade game supplies according to company policies & standards.
• Maintain a throughout knowledge of the store's arcade game inventory and game operations.
• Maintain games, signage, & counters clean and visibly attractive to customers.
• Answers phone calls for all general inquires.
• Performs special projects and other miscellaneous duties as assigned by management.

Bowling And Events

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong).
• Under the direction of Bowling Management, promotes and conducts marketing events.
• Resets and cleans the facility once customers are done using them. (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas).
• Checks conditions of all equipment.
• Provides customers with bowling tips and techniques.
• Answers phone calls for all general inquires.
• Conducts inventory procedure in accordance with company guidelines.
• Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags.
• Other duties and responsibilities assigned by Store Management.
• Assists with party reservations and hosting parties/events.

Non-Essential Duties

• Conducts alcohol and age restriction control in accordance with company policies and procedures.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Reports all irregular issues and problems to executive management for solution.
• Maintains good communication with customers, management, office staff members and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications

• High School diploma or GED.
• (Preferred) One to two years' experience in hospitality, restaurant, or retail environment.
• Closing shift availability preferred (store closes at 2am).

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

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