Customer Service Associate (41443)

Hertz; Des Moines (IA); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

40% off Hertz rentals

Medical/Dental/Vision plans

401(k) with employer match

Paid parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance options

Themed park tickets & gym discounts

Descrizione del lavoro

Hertz is seeking a Customer Experience Associate to deliver outstanding counter service, drive guest satisfaction, and support retention. You will be the primary NPS liaison for the location and coordinate performance actions based on survey results.

You will mentor team members, resolve issues promptly, and ensure adherence to corporate policies while maintaining a hospitality-driven approach that empowers staff and elevates the customer experience.

Competenze

• 3+ years of customer service experience
• Operations and sales experience is a plus
• Rental car experience is a plus
• Excellent oral and written communication skills
• Excellent relationship building and leadership skills
• Excellent problem solving and decision making skills

Mansioni

• Provide customer service that drives satisfaction and retention at the counter
• Serve as the NPS liaison for management and communicate performance actions
• Analyze NPS results and implement plans to improve guest satisfaction
• Coach and guide staff to understand customer needs and deliver outstanding service
• Ensure compliance with all corporate policies and procedures

Conoscenze

Customer service

Operations experience

Sales experience

Communication skills

Relationship building

Leadership skills

Problem solving

Descrizione del lavoro

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $18.00/hr

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.