Customer Service Associate

Hertz; Kansas; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Rental discounts

Health benefits

401(k) matching

Parental Leave

Employee assistance program

Educational reimbursement

Insurance programs

Job summary

Hertz is seeking a Customer Experience Associate to provide outstanding counter service, resolve issues with hospitality, and support customer satisfaction and retention. You will serve as the primary NPS liaison, communicating actions and improving guest experiences through data-driven improvements.

The role requires 3+ years in customer service with operations and sales exposure, strong communication, relationship building, and leadership abilities. Rental car experience is a plus.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provides customer service that is above and beyond for satisfaction and retention.
• Handles and resolves customer issues at the counter with hospitality and professionalism.
• Acts as Net Promoter Score liaison and communicates performance actions.
• Analyzes NPS results to determine causes and implement improvement plans.

Skills

Customer service

Operations experience

Sales experience

Communication

Relationship building

Leadership

Problem-solving

Decision-making

Job description

Job Description

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $19.00/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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